The UFC is now working to find out why so many of its fans couldn’t watch “The Money Fight.”
“We’re incredibly disappointed by the technical difficulties that were experienced Saturday night, and we’re working with our vendor NeuLion to assess exactly what happened,” read a statement sent first to USA TODAY Sports and obtained by MMAjunkie.
After the UFC’s app and UFC Fight Pass crashed repeatedly on the promotion’s biggest night of business, UFC President Dana White wants to make things right with those affected.
“Nothing is more important to the UFC than our fans,” said White in a prepared statement. “They’ve always been incredibly loyal and supportive and we’ll always take care of them.”
Customer service reps for UFC.tv initially directed refund requests to NeuLion. But now it appears the promotion is taking the initiative to root out the problem.
Fans demanded a refund on social media when they were unable to log in or were booted off the live stream while attempting to watch Conor McGregor(21-3 MMA, 0-1 boxing) face Floyd Mayweather (50-0 boxing) using video game systems, smart phones, computers and TV streaming devices.
Shortly after the pay-per-view card got underway, the official UFC Fight Pass account claimed “overwhelming traffic” led to login issues and later directed customers to broadcast partner Showtime’s online platform. But the problem wasn’t limited to the internet. MMAjunkie also spoke to customers of Verizon Fios who saw their TVs go black in the middle of the main event.
“Unfortunately, that was for the entire fight,” said Justin Giamanco, a corporate accountant from Queens, N.Y. “I spent $100 bucks for absolutely nothing.”
Showtime delayed the Mayweather vs. McGregor main event approximately 20 minutes while the issues were worked out. But ultimately, many fans missed major portions of the fight, including one man who was told by a UFC.tv customer service rep to watch it via illegal stream.
“If anyone else other than a conglomerate like the UFC jipped people out of millions of dollars, they would be in front of a judge next week,” said Nashville-based entrepreneur Trevor Sarver, who tweeted screen shots of his interaction with UFC.tv customer service reps. “It’s not about $100. It’s about $100 multiplied by 1000s.”
At the event’s post-fight press conference, Mayweather said server issues in Florida and California caused the problems. The boxer’s company may be hauled into court to defend that claim. An Oregon man has already filed a class-action lawsuit accusing Showtime of delivering a substandard broadcast.
A joint effort from Mayweather Promotions, UFC and McGregor Sports and Entertainment, “The Money Fight” was projected to be the most lucrative event in pay-per-view history, with White predicting it would beat the 4.6 million buy record set by Mayweather’s “Fight of the Century” with Manny Pacquiao.
If the UFC chief answers the demands for a refund, the final revenue tally could take a hit.view original article >>
Former WWE superstar CM Punk will get at least one more chance to prove himself inside the UFC Octagon. Following a disastrous first outing where Punk — real name Phil Brooks — was soundly thumped by read news >>
Dana White doesn't buy that Brock Lesnar is actually retired from fighting read news >>
UFC president Dana White hopes referee Mario Yamasaki never sets foot in the octagon again after not stopping the UFC Fight Night 125 co-main event on Saturday. read news >>
Dana White doesn't seem to hate the idea of matching up Floyd Mayweather with Conor McGregor as long as it takes place inside the Octagon read news >>
Dana White can't deny that Brock Lesnar may just return to the UFC this year read news >>
UFC President Dana White is calling for Floyd Mayweather to make good on his teases about stepping in the octagon for a fight. read news >>
Does Nate Diaz stand a chance of getting a UFC welterweight title shot? Is the UFC at a crossroads as ratings sink amid new TV deal negotiations? Did someone seriously just suggest CM Punk vs. Floyd read news >>
The UFC is reportedly in negotiations with CM Punk regarding a fight against Mike Jackson at UFC 225 on June 9, which will be in Punk's hometown of Chicago. MMA Fighting's Ariel Helwani reported Wedn read news >>
The UFC’s traditional pre-event show returns today with the debut of “Countdown to UFC 221: Rockhold vs. Romero” on FS1. read news >>
Check out the face-offs from the UFC 221: Romero vs. Rockhold Pre-fight Press Conference in Perth, Australia. read news >>