After promising to take care of fans left out by technical difficulties during the Floyd Mayweather vs. Conor McGregor “Money Fight,” UFC President Dana White is now making a promise to UFC.tv customers who didn’t get what they paid for.
In a statement released today on Twitter, White again expressed his desire to take care of fans. This time he said the magic word: “refund.”
“We always try to put on the most exciting fights,” White said in the statement. “We want our fans to have the best experience when watching our events. Unfortunately, we didn’t deliver the way we wanted on Saturday because of NeuLion’s technical issues on UFC.tv. As usual, we always take care of our fans and will fix this. We have started processing refunds immediately for anyone that could not access the fight after purchase.”
The UFC’s online network received the bulk of complaints on social media after fans were booted off the event stream or couldn’t log into their accounts. Many had purchased the event – priced at $99.95 for the high-definition signal – before it started, as the promotion advised.
Some fans were forced to pay twice for the fight card despite missing large portions of the event. Others received the feed well after the start of the main event between McGregor (21-3 MMA, 9-1 UFC, 0-1 boxing) and Mayweather (50-0 boxing) at T-Mobile Arena in Las Vegas.
Customer service reps for UFC.tv told some customers they would not receive a refund for the trouble and deflected inquiries to NeuLion. One customer was directed to watch an illegal stream of the event. On Monday, the promotion issued a statement saying it was looking into the matter, and White said of fans, “We’ll always take care of them.”
UFC.tv was not the only provider of the pay-per-view event that encountered problems. Customers purchasing the event through Showtime, Verizon, Comcast, and others also reported outages or difficulties purchasing the event.
Showtime subsequently said it would provide refunds to customers who’d purchased the event through its platform but referred others to the point of sale. One Showtime customer is now pursuing a class-action lawsuit against the premium channel for providing a substandard product.
Several fans MMAjunkie spoke to elected to circumvent the customer service process after their initial frustrations and fight charges with the credit card companies or banks.
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